You've found a suitable apartment on Zipple?

Great! Just send a non-binding booking request by clicking "Request to book". We will get in touch with the landlord. They can either accept or decline it, we will let you know as soon as we have an answer. As soon as they confirm the apartment's availability and accept the request, you can book it.

All you need to do is:

• Complete your profile by verifying your identity and uploading all required documents
• Confirm the booking
• Pay the Zipple Service Fee 390 EUR (one-time)

That's it! At this point, the apartment is reserved for you. Now you and your landlord can sign a rental agreement and organize your move-in.

Remember, your chances of a confirmed booking are significantly higher if you send multiple booking requests for different apartments. If you have any questions, we are here to support you at every step.

We provide properties only for long-term rent. Minimum stay is 11 months, maximum is 5 years.

1. How much is the Zipple Service Fee for tenants?
The Wunderflats Service Fee for tenants is a one-time fee to finalize your booking. It ensures a hassle-free rental experience for finding your new home. Our fee is 390 EURO.

2. When does the tenant have to pay the Zipple Service Fee?
You'll need to pay the Zipple Service Fee for tenants once a landlord accepts your request and you want to proceed the rent.

3. How can I pay the Zipple Service Fee?
As a tenant you can pay the fee by credit card. You can also choose to receive an invoice and pay via bank transfer. If you choose to pay by bank transfer, you will receive an invoice via email.

4. I already paid the Service Fee. Do I have to pay the Zipple Service Fee for my next bookings?
If you are requesting a new apartment and you are not renewing your current rental agreement, you will be required to pay a new Service Fee. This fee does not apply to any extensions of your current rental agreement.

5. Can tenants get a refund of their Zipple Service Fee?
You as a tenant are eligible for a refund of your paid Service Fee if the reservation of an apartment is cancelled due to issues with Zipple or the landlord. In such cases, you can continue with other apartments without paying the Service Fee again. If you decide to not move on with another apartment, please contact us via email to hello@zipple.me. Your booking manager will manually process the refund for you.

However, if you choose not to proceed with the apartment despite the possibility of finalizing a rental agreement, we regret to inform you that the fee will not be refunded, as it compensates for our services already rendered. You are welcome to proceed with another apartment without needing to pay the fee again.

If you have requested a viewing of the apartment and the apartment does not suit you after the viewing or a viewing is not possible, you can continue with another apartment without paying a new Service Fee. Please note that a refund of the Service Fee is unfortunately not possible in this case.

6. How long does it take to receive a refund?
Once our Booking team accepts the refund claim, refunds are processed within 7 business days - depending on the payment method.

If you haven’t received your refund within this timeframe, please get in touch with our accounting team at hello@zipple.me

Yes. Zipple helps people who is looking for a long-term rent option. We do not provide a short-term rent like "Airbnb"

Zipple is not classical marketplace. We do not have thousands apartments listed by strangers. We manually select and verify each listing to ensure high quality properties and the best market's deal. We list only exclusive offers.

Most property agencies mainly focus on helping landlords. They want to rent out properties quickly and at the best price for the owner. This helps them save money on their own costs. But Zipple is different. We're here for you, the tenant! We make moving easier.
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Unlike the old-fashioned ways of other relocation companies, Zipple gives you access to a special online tool and gives you lots of support. Our goal is to assist you at every step of your move. We'll find you great properties that fit your budget and needs, and we'll help you with all the necessary paperwork and tasks.

What makes us special is that we keep an eye on the whole market. We check hundreds of agencies, landlords and lots of databases to make sure we find the best options for you.

At Zipple, we combine the power of AI and real people. We use advanced technology to streamline the relocation and rental search process, ensuring you have an exceptional experience.

But rest assured, our support team is made up of real, helpful individuals. You'll never be left without assistance - one of our team members will always be there to help you.

Once you've confirmed your booking and paid, your chosen apartment is reserved for you. This means we can schedule a viewing with the landlord on your behalf before you sign the rental agreement. However, if the landlord is unavailable or this might not be possible, we propose alternative apartment that satisfies your needs.

The good news is, our real estate photographers have already verified most apartments on our platform. This way, you can save valuable time searching and scheduling apartment viewings! Remember, your chances of a confirmed booking are significantly higher if you send multiple booking requests for different apartments.

In some cases we provide a virtual tour on demand. Please ask!

At Zipple we speak all languages. You do not need to be worried. We provide an agent who speaks your language.